Terms/Policies


General Information

About the LLQP Exam
Confidentiality Undertaking
Exam Format
Pilot Questions
E-Book/Reference Material
Cost/Fees
Course Providers
Licencing
Provincial Regulators
Contact Us


Scheduling an Exam

Prerequisites - CIPR Certification
Exam Schedules/Locations
Payment
Exam Registration
Confirmations
Eligibility Error Messages
Special Accommodation Requests
Cancellations/Rescheduling
Refund Policy
Email Issues
Online Exams - Registration process
Online proctored exams (ProctorU)
Computer-Based Exam
Wait Lists


Exam Day

Check-in
Required Identification
Late policy
Being prepared to write
Candidate Conduct
Rules during the exam - ONLINE sessions
Rules during the exam - PAPER based sessions
Consequences of cheating


After the Exam

Scoring the Exam
Exam Marking
Appeals
Re-Marking an Exam
Re-write Policy
Applying to Other Provinces



General Information

About the LLQP Exam

The Life Licence Qualification Program (LLQP) was created to ensure a minimum standard of competence and understanding amongst Canadian life insurance agents. Additional information about the LLQP may be found through the Canadian Insurance Services Regulatory Organizations (CISRO) http://www.cisro-ocra.com/

Durham College administers the PROVINCIAL LLQP exam for various provincial regulators. The exam questions, content, and rules are all supplied by the provincial regulators.

There are 2 types of licences under the LLQP program:

  • Accident & Sickness
  • Full Life

To obtain a licence, the following must occur:

  1. Successfully complete an LLQP course from a certified course provider and hold a valid CIPR number.
  2. Pass the provincial LLQP exam.
  3. Obtain a sponsoring insurance company
  4. Be accepted by the provincial regulator after applying for your licence.


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Confidentiality Undertaking

As part of the registration process, all candidates will be required to accept a confidentiality undertaking.

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Exam Format

The provincial LLQP exam is a multiple choice exam. Each exam module will contain a number of questions with four (4) answers per question. In all cases, only one answer is correct. The required score to pass a module is 60%.

The exams are offered in Ontario in both paper and computer formats; the content of the exams is the same. Before choosing a computer exam (if available) please be sure that you are comfortable with using a computer and refer to the "Computer Based Exam " section.

Candidates are not permitted to leave their desks once the exam begins. This includes washroom breaks. If the candidate has a medical issue that requires breaks during the exam, they must provide proof of the condition to Durham College 2 weeks before the exam date.

Candidates for a Life Insurance agent licence must write the following modules:

  • Life insurance
  • Accident and sickness insurance
  • Segregated funds and annuities
  • Ethics and professional practice *

Candidates for an Accident and Sickness insurance agent licence must write the following modules:

  • Accident and sickness insurance
  • Ethics and professional practice*

*Candidates must write the “Ethics and professional practice” module(s) required in the jurisdiction(s) in which they are seeking a licence.

Ethics and professional practice (within the context of common law, for licensing in all provinces and territories except Quebec)

Ethics and professional practice (within the context of civil law, for licensing in Quebec)


Exam Module Number of Questions & Times

as of Sept 2018Time
Life insurance   3575 minutes
Accident and sickness insurance   3575 minutes
Segregated funds and annuities   3575 minutes
Ethics and professional practice (common law)   2575 minutes
Ethics and professional practice (civil law)   2575 minutes



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Pilot Questions

Addition of 5 pilot questions to all LLQP exam formats as of September 2018

Since February 2017, as part of the efforts of the Canadian Insurance Services Regulatory Organizations (CISRO) to constantly improve the quality of the LLQP exams and licencing procedures, “pilot exams” have been made available in some provincial jurisdictions to candidates who volunteered to write them. The purpose of these exams was to pretest new questions before including them in regular exams. Because this approach was somewhat cumbersome and we were unable to implement it in every jurisdiction, we recently considered other pilot testing approaches.

Accordingly, as of September 1, 2018, an updated mandatory pilot testing approach will be implemented in all jurisdictions.

- 5 pilot questions will be added/integrated to each active exam format.
- Candidates will still only be allotted 75 minutes to complete the exam.
- Pilot questions will be excluded from candidates’ final score.
- Pilot questions will be managed to avoid impact on candidate performance.

As usual, we kindly request that you continue to use the comments page attached to the exam questionnaire to share any comments or concerns regarding the exam. Considering that proctors will not possess any more knowledge than candidates regarding pilot questions, they should not be solicited to provide explanations or justifications for this approach.



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E-Book/Reference Material

All candidates will be supplied an e-Book (tablet) containing approved reference material. These e-Books will be provided to each candidate during the sign-in process on exam day. No manuals or notes are permitted at the desks during the exam. Only the test centre supplied tablets will be permitted in the exam room.

The test centre proctors are not permitted to answer questions pertaining to the content of the e-Books. E-Books must be returned to the test centre proctors immediately following the submission of an exam module.

Tablet User Guide for Candidates (PDF)

Tablet User Guide for Candidates (Youtube video)



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Cost/Fees

The LLQP fees are as follows:

Exam Fees per module (tax exempt)
ProvincePaper ExamComputer ExamOnline Exam
Ontario$40.00N/A$66.00
New Brunswick$35.00N/A$66.00
All Other ProvincesN/AN/A$66.00

Exam fees are payable with each registration request.


Fees For Additional Services

Name corrections AFTER the exam has been written$15.00 (+HST)
Manual Remark of an exam$30.00 (+ HST)
Official Mark letter/Transcript PDF (fee applicable after 6 months following the most recent exam module attempt)$20.00 (+ HST)
Electronic Payment History Report (proof of payment) $12.00 (+ HST)
Mailed Payment History Report (proof of payment) $15.00 (+ HST)
Rebooking fee for medical cancellation in Ontario *$13.00 per module
Rebooking fee for medical cancellation in N.B. *$18.00 per module

* To be eligible for this reduced fee, candidates must contact the LLQP Administrators with valid medical documentation, within one month of the missed exam date, to arrange a manual registration for the missed exams.

Fees are current as of January 2021 and subject to change.



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Course Providers

Durham College does not offer any courses for the LLQP. We administer the provincial exam only. A candidate must select a course provider on their own as we are not permitted to recommend or provide information on the pass rates of specific course providers.

The following is a list of the current (as of January 2021) LLQP course providers:

  • Advocis (with Foran Financial Institute)
  • Business Career College (BCC)
  • Canadian Securities Institute (CSI)
  • College for Financial Professions
  • Combined Insurance Company of America
  • iA Groupe Financier
  • IFSE Institute
  • La Capitale Financial Security Insurance Company
  • Learnedly
  • Oliver Publishing
  • President's Academy
  • Primerica Life Insurance Company of Canada
  • Real Estate and Mortgage Institute of Canada (REMIC)
  • Seneca College of Applied Arts & Technology
  • Sunlife Financial

Pass rates by course provider are posted on the CISRO website.



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Licencing

Application for a licence with the provincial Regulator must occur within one year of the date of passing the first module of the exam. If you have not applied for a licence within the one year period, your exam results for all modules will no longer be considered valid and you will need to rewrite all the modules of the exam.



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Provincial Regulators

Ontario: FSRA, Financial Services Regulatory Authority 1.800.668.0128 or 416.250.7250 ask for the Licensing & Compliance Unit ( elicence@fsco.gov.on.ca )

A listing of the provincial regulators outside of Ontario can be found at the following link.

http://www.fsco.gov.on.ca/en/insurance/Licensing-Registration/Pages/lic_in_another_prov-.aspx



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Contact Us

The LLQP administration centre at Durham College is currently working remotely and is open to the public from 9:00am – 4:00pm Monday - Friday (Ontario time) and may be contacted by:

  • E-mail at LLQP.Admin@Durhamcollege.ca (Preferred method)
  • LiveChat (10am-4pm EST)
  • Phone 905.721.3341 or 1.800.816.3615
  • Durham College Corporate Training, LLQP Department
    1610 Champlain Avenue
    Whitby, On, L1N 6A7

When leaving a voicemail, please be sure to include your full name, CIPR number, full phone number (including area code) and the reason for your call. We will attempt to return your call as soon as possible providing we have the required information from your message.



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Scheduling an Exam

Prerequisites - CIPR Certification

It is the responsibility of the Candidate to ensure that their certification is up to date in the Canadian Insurance Participant Registry (CIPR). Failing to do so will result in not being able to register for an exam.

Your certification must be valid for the exam date that you select (expired certification is not considered valid). Manual verification of your certification will be done again when the session closes to registration. Any updates or re-certification to your CIPR profile should be completed 14 days prior to your exam date or you risk being ineligible to write the exam and the forfeiture of your exam fee.

Any candidate attempting the exam online outside of ON or NB must go directly to their provincial regulator (please note: this is NOT your course provider) PRIOR to registering for an online proctored exam. The candidate’s provincial regulator will send your eligibility information directly to Durham College and inform the candidate of their next steps. WARNING: failure to complete this step if you are outside of ON or NB may result in the candidate not being able to book an exam.

All Provinces/Territories: All candidates must complete their entire certification program PRIOR to challenging any of the examination modules. Those candidates who are not fully certified in the CIPR system prior to booking an examination module will not be permitted to register for an exam. Candidates are encouraged to complete all prerequisites and verify their certification in the Registry, PRIOR to booking an exam module.

CERTIFICATION WARNING: The certification status is NOT automatically updated in CIPR.ca upon course completion. Please verify that your CIPR profile has been updated to ensure that you are able to book your exams.

For information on how to access the Canadian Insurance Participant Registry, please contact your course provider.


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Exam Schedules/Locations

Exams are scheduled at various dates, times and locations. Some locations fill very quickly so you should book as early as possible. You are permitted to register for any module type during a scheduled 75 minute session. You may schedule your modules all in one day (up to a maximum of 4 modules per day), or you may spread them out over different days and/or examination centres.

Upcoming exam sessions are listed on the "Schedule" pages of this website. Any session that is visible ("open") on the website is currently open to registrations.

Exam dates are held throughout the year and are added to the online schedule approximately one month in advance.



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Payment

To register for an exam you must use a credit card: Visa, Master Card, or American Express (pre-paid credit cards are also accepted online).



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Exam Registration

Candidates can register for their exam once their certification has been updated in CIPR.ca. Exam sessions close to booking when full or at 7:00am 7 days prior to each exam date. This is to allow sufficient time to process and confirm all of the registrations and make the necessary arrangements at the test site.

Registrations may be done online only at LLQP.durhamcollege.ca

Once registered there are no refunds or cancellations permitted.



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Confirmations

Once a registration request has been processed (typically one business day after submitting the registration online with an approved payment transaction receipt), a confirmation will be sent to the e-mail address supplied at registration time.

Candidates must review the information contained in the confirmation email to ensure that all personal information and exam schedule information are correct.

Final confirmations will be sent by e-mail to all candidates within two weeks of registration. Durham college cannot confirm the validity of the e-mail addresses supplied, therefore cannot accept responsibility for a candidate not receiving a confirmation e-mail.



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Eligibility Error Messages

If your registration confirmation email includes a warning regarding your CIPR certification status, please refer to the list of possible error messages below:

Error MessageReasonAction
Unidentified CIPRCIPR number does not exist in CIPR databaseContact your course provider to verify your correct CIPR number, and advise Durham College of correction.
CIPR & Lastname mismatchCIPR number exists in CIPR database but with different last name than registering candidateDetermine if error is on CIPR.ca or in the exam registration with Durham College; correct accordingly.
Invalid ProgramProgram type listed for candidate is old – “Full LLQP - 2015” or “Accident and Sickness Only - 2015”Contact your course provider.
Program Certification ExpiredValid Program type but certification has expired before registered exam dateContact your course provider regarding re-certification.
Not Yet ObtainedValid Program type but the certification has not been completed, candidate is still in training with course provider, or certification status has not yet been updated by course provider on CIPR.ca If your coursework is completed contact your course provider. Candidates cannot be certified until they complete their coursework.
Program ConflictCandidate registered for a module that is not included in their program typeYou have registered for an exam module that is not included in your program type. Contact your course provider if your Program Type is incorrect.


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Special Accommodation Requests

Under certain circumstances special arrangements may be requested for candidates writing the provincial LLQP exam. While it is our intent to accommodate valid medical conditions, the security of the exam process and fairness to all candidates will remain paramount.

Candidates who wish to request exceptionality related accommodations will be required to provide up to date/current medical and/or psychological documentation from the appropriate professional prior to receiving accommodations.

Please allow a period of five (5) business days for your accommodation request to be processed and approved before scheduling your exams. Once the LLQP exams have been scheduled the exams cannot be cancelled or rescheduled and refunds are not available. DO NOT REGISTER BEFORE YOUR SPECIAL ACCOMMODATION REQUEST HAS BEEN APPROVED. If a schedule change such as date, time or location is necessary to fulfill your accommodation request you will not be refunded for exams that have already been booked.

Please note: Due to privacy legislation, we are unable to make or discuss accommodation arrangements with third parties. Arrangements must be made directly with the candidate.

Accommodation Request Steps

  1. Complete the LLQP Accommodation Request Form (PDF) and have it signed by your doctor. You may then submit the form by email or fax. We encourage candidates to complete this step at least three (3) weeks before your anticipated exam date.
  2. When we receive your form, we will respond within two (2) business days to arrange a phone appointment in order to review your request.
  3. After your appointment we will contact the test centre to determine that the necessary arrangements can be made.
  4. We will send you an email including a summary of the accommodations to be provided and notifying you that you may schedule your exam at this time.
  5. After you have scheduled your exam please send an email to LLQP.Admin@durhamcollege.ca to notify us of your exam date.

All accommodations must be approved in writing by Durham College before EACH exam registration. Any candidate who has not received prior approval by Durham College will not be permitted the accommodation on the exam date.

The required information may be sent to Durham College by fax (905.721.3345) or e-mail (LLQP.ADMIN@durhamcollege.ca) and must include the name of the candidate, date and location that the accommodation is being requested for.



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Cancellations/Rescheduling

Once booked, an exam session cannot be cancelled or rescheduled by the candidate.

In the event that an exam session does not meet the required minimum seat requirements, the candidates will be contacted in order to reschedule their exam. Exam fees from a cancelled session must be applied against a new session within 60 days or the fee is forfeited.



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Refund Policy

Once the LLQP Provincial exam is booked, there are no refunds or rescheduling available.

Your exam fee will be forfeited if:

  • You fail to schedule your online examination session times with ProctorU
  • You fail to review the technical requirements prior to registering for an online proctored exam session
  • You are unable to attend the exam or arrive late
  • You fail to produce the required identification at the exam
  • You need to be removed from the exam either in person or from the virtual testing environment for failing to abide by the expected conduct during the exam

It is the candidate's responsibility to ensure they arrive at the exam on time and with the appropriate identification.

Note: when registering for a rewrite or additional exam date of the same module, candidates should allow a time period of two weeks between scheduled exam dates to allow for processing and/or marking previously scheduled exams. Exams booked within that two week window are subject to refusal and will not be refunded.

If re-registering for a module, verify your eligible rewrite date(s) as shown in your results email message BEFORE re-registering. Refunds will not be given for registrations prior to your eligible rewrite date.

Your certification must be valid for the exam date that you select; expired certification is not considered valid. Refunds will not be provided for exam dates selected past your certification expiration date.



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Email Issues

It is the candidate’s responsibility to ensure that their e-mail provider does not censor e-mails in a way that would prevent the candidate from receiving our correspondence.

Your email service provider (Hotmail, Gmail etc) may move emails from an unknown sender to your "junk" or "spam" folder. Adding our email address LLQP.ADMIN@Durhamcollege.ca and noreply@proctoru.com (for online proctored exams through ProctorU) to your contacts list may help avoid this issue.



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Online Exams - Registration process

If the candidate is registering for licensing outside of ONTARIO and NEW BRUNSWICK they must FIRST contact their provincial/territory regulator (please note: this is NOT your course provider) in order to register for Online Proctored LLQP Examinations. The provincial regulator is required to confirm the candidate’s eligibility prior to Durham College receiving any registration for online exams. Failure to complete this step prior to registration may result in having the candidate’s exam fees forfeited.

REGISTRATION: The candidate will schedule the DATE of examination(s) through the Durham College registration portal, and will receive a confirmation email within 1-2 business days.

CONFIRMATION: When registration is closed a second email will be sent from Durham College, and an email invitation from ProctorU for EACH exam module. The candidate will need to accept each ProctorU invitation, and will then schedule the TIME of each exam module with ProctorU. IMPORTANT: candidates are required to accept each invitation and schedule an exam time with ProctorU as soon as the email is received - otherwise no times are guaranteed for booking. When creating a ProctorU account, use the same email address used for the exam registration.

Candidates need to book exam times with ProctorU for the exact day that has been selected in the Durham College registration system. Failure to choose the exact same date as the initial Durham College registration will result in not being permitted to write the exam. The password provided for the candidate is temporary and specific to the date chosen during the Durham College scheduling. Durham Colleges’ rescheduling policy remains in effect for both in-person and online exams. Candidates are advised to choose an exam date that they are able to attend, as refunds will not be given for candidates who do not write on their intended exam date.

Candidates do NOT need a Durham College student ID / password to write an online proctored exam. ProctorU will enter this information on exam day to provide entry to your exam session.

We highly recommend booking a maximum of two exams per day if the candidate has not previously used the ProctorU system. When booking time slots it is HIGHLY recommended that the candidate chooses time slots 3 hours apart at a minimum (example: exam 1 at 9:00am, exam 2 at 12:00pm). This will allow time to log into each exam session, perform a system test, be identified by the Proctor and allow additional time for any technical issues and for breaks between exam sessions.

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Online proctored exams (ProctorU)

TECHNICAL REQUIREMENTS:

PRIOR to registering for an exam session, review the equipment requirements for taking the Live online proctored exam via ProctorU.

Do not register for an online proctored exam unless your computer meets the minimum requirements and is a supported device. It is your responsibility to review the ProctorU technical requirements to ensure that your system is compatible with the online proctoring software. If your system does not meet the requirements and causes an issue during the exam, you will have to reschedule the exam at your own cost.

ProctorU computer requirements

**NEW** you are required to have a handheld mirror or cell phone during the sign in process for an online proctored exam session.

You must also have the standard Calculator and Notepad (TextEdit for Mac users) applications installed to your computer and a compatible browser: Google Chrome (preferred) or Mozilla Firefox. Scrap paper or hand-held calculators are NOT permitted.

Testing from a hard surface will be required: no beds, couches or testing from the floor. Your workspace must be cleared of all non-permitted materials and your testing environment must be quiet, well-lit, and away from other people.

NOT SUPPORTED: Google Chromebooks; Tablets (Nexus, iPad, Tab, Note, etc.); Linux operating systems; Windows 10 in S mode or Surface RT. Also, no running inside a virtual machine; you will be asked to reconnect using your host operating system to take your exam. A secondary monitor is not permitted; you are only allowed to use one monitor attached to one computer during your exam.

We strongly recommend using a personal computer (not an employer’s computer) and a wired, ethernet connection. The most common causes of technical issues with online proctored exams are testing on an unreliable internet connection and/or a work computer.

Tips for improving your internet connection speed

What to expect on exam day



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Computer-Based Exam

Computer-based exams are offered at some examination centre locations. These exams are administered "in person" with an invigilator and are not offered online. The available sessions are indicated on both the Schedule and Registration pages by the word "Electronic" instead of "Paper".

While the exam site will make every effort to ensure that a computer based exam is not interrupted, technical issues can occur. The exam site will try and minimize the impact of any technical issues. The test centres will assess the impact of any technical issues to determine the most appropriate course of action for each candidate.



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Wait Lists

Due to the volume of exams, and to ensure fairness to all candidates we do not maintain a wait list. Once the session is fully booked, we will not accept any more registrations for that session.



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Exam day

Check-in

Candidates are advised to arrive at the examination centre location thirty (30) minutes prior to their first examination start time per day. Mandatory check-in and invigilator instructions take place 15 minutes prior to EACH session start time.



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Required Identification

The provincial regulators require appropriate identification in order for a candidate to write the exam.

On the day of the exam, the candidate must supply one piece of valid government issued photo identification. The Identification MUST have the candidate's name contained within the document (i.e. embossed or printed and laminated).

ACCEPTED IDENTIFICATION FOR LLQP EXAMINATIONS
Note: Expired documents are NOT considered valid

Government PHOTO ID
Canadian Passport
Foreign Passport
Drivers Licence (Canadian)
Citizenship Card (Canadian)
Permanent Residence Card (Canadian)
Ontario Photo ID Card

Note: Provincial health cards are NOT acceptable.

  • The ID must match the name with which you are registered.
  • The first and last names on the ID MUST be fully spelt out (i.e. P.L. Smith is NOT acceptable however Pat L. Smith is acceptable)
  • Scanned or digital images are not acceptable.
  • ALL photo ID must contain a "true likeness" of the candidate that is easily recognizable as the person presenting the identification. ID with old or distorted photographs may be turned away.
  • Candidates who are divorced and have mismatched identification (some married, some maiden) MUST contact Durham College for authorization before registering for the exam
    • A birth certificate and court documents may be necessary to resolve the identification differences.


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Late policy

Candidates arriving late after the scheduled examination start time will NOT be permitted to write their examination module. Any missed exam module will not count as a writing attempt however the exam fee would be forfeit.

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Being prepared to write

It is expected that the candidate will arrive at the exam centre prepared to write the exam under the normal examination conditions unless special arrangements are made prior to the exam session. While every effort will be made by the testing centre to minimize any distractions that may occur during the exam session, the candidate must be prepared to accept that minor distractions may occur from time to time during the exam session.

Candidates should dress in layers to ensure that they are able to remain comfortable if there are minor temperature variations in the exam room. Please do not wear perfume or strong scented products on the day of your exam. Hats or caps are not permitted.

The candidate must be prepared by ensuring they bring the correct identification to the session, studying the appropriate material, being physically rested and emotionally prepared for stress and anxiety that an examination may cause. Once the candidate begins the exam, the attempt will be considered valid except under extremely unusual conditions which would prevent the candidate from completing the exam.

Any pre-existing medical condition, for which the candidate has not made prior arrangements with the administration centre to compensate for, will not be considered a valid reason for voiding the exam attempt.

It is the candidate's responsibility to be prepared for the exam session.



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Candidate Conduct

The LLQP exam is a professional certification exam and it is expected that the candidates will conduct themselves accordingly.

The following will not be tolerated either during the exam sessions or while communicating with any of the administration staff:

  • Swearing
  • raised voices
  • threats of violence
  • physical confrontation

Candidates are expected to arrive at the exam session dressed "business casual" as if they were attending a client's home. This is to afford a level of professionalism in the session and to show respect for the other candidates in the session.

Candidates are expected to follow the proctor's instructions and show the proper level of respect for the proctor's authority.

During the exam, candidates are expected to restrain from making distracting noises and actions that may be considered in poor taste by the general public.

Violation of the expected conduct may be reported to the candidate's course provider and/or the provincial regulator.



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Rules during the exam - ONLINE sessions

The following will result in an immediate shut down of your exam:

  1. The use of a phone or external contacting devices.
  2. Any attempt at compromising the test integrity (example: include attempting to take a screenshot or screenprint, attempting to write down exam questions, etc.)
  3. Using any exam materials except the approved reference material The Life License Qualification Program (LLQP) Exam Preparation manual, published by CISRO, is the only approved reference material allowed for this exam. The use of your course provider’s “Study Notes” or any other resource is NOT permitted.
  4. Attempting to talk to another person during the exam.
  5. Taking an unpermitted break
  6. Moving out of line of vision of the proctor


Exam Rules for Online Proctoring:

  1. The student will not be admitted if they are late.
  2. Testing from a hard surface is required: no beds, couches or testing from the floor. Your workspace must be cleared of all non-permitted materials and your testing environment must be quiet, well-lit, and away from other people.
  3. No cameras of any type are permitted within the testing room.
  4. Hats or caps are not permitted.
  5. Provide ONE piece of government issued photo identification (expired documents are not considered valid and provincial health cards are NOT acceptable).
  6. If you fail to write the exam, you will forfeit your examination fee.
  7. THE FOLLOWING ITEMS MAY NOT BE BROUGHT INTO AN EXAM: Cellular phones, watches, PDA's, recording and/or translation products, etc.
  8. Water is permitted in a transparent bottle (label removed); food items are NOT allowed during an exam session.
  9. Washroom breaks are NOT permitted during each 75-minute exam session.
  10. The PDF version of the approved reference material will be provided and available for you to open during your exam session (the proctor does not open this for you). A link to the PDF is provided at the top of each exam page entitled “Here is your English Approved Reference Material”.
  11. You will be permitted to use your computer's calculator application and the Notepad (or TextEdit) application (these must be pre-installed on your computer and are not provided by the proctor). Hand-held calculators are not permitted.
  12. No manuals, notes or scrap paper are permitted at the desks during the exam.
  13. Reading aloud during the exam is not permitted.

Online Proctors are authorized to remove (from the virtual exam) anyone who appears to be in violation of the rules and regulations governing the LLQP examination process. Any disputes must be directed to Durham College as the Administrator of these examinations.


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Rules during the exam - PAPER based sessions

The LLQP exams are certification exams and therefore subject to a number of regulator supplied policies and rules. These rules have been developed over time to ensure a fair and equal treatment of all candidates as well as the security and integrity of the exam process.

None of the exam material may be copied, transcribed or removed from the exam room. If a candidate does not follow this rule, the provincial regulator and their course provider will be notified. In addition, the candidate will face a suspension from writing the exam, and administrative fee for their next exam attempt.

Appropriate identification: government issued photo-identification must be shown each time an exam module is written.

Candidates are strongly encouraged to leave all cases, hand bags, backpacks, etc at home or in their cars. These items are not allowed to remain at the desk during the exam and therefore will need to be left at a "holding location" during the exam. Durham College and the test centres cannot accept responsibility for the security of these items.

Cell phones, PDA's, Pagers, watch alarms, etc are not allowed to be turned on during the exam. Even on "vibrate", the noise will be distracting to the other candidates. These items must be stored with the candidate's personal belongings in the designated “holding location” area.

All watches must be removed and stored with the candidate's personal belongings.

No food or drink of any kind is permitted at the desk at any time. These items must be stored in the designated "holding location" or discarded prior to entering the exam room.

Once the exam begins, there are no breaks allowed. This includes washroom breaks. If the candidate has a documented medical issue that requires breaks during the exam, they must provide proof of the condition to Durham College a minimum of 2 weeks before the exam (please see the Special Accommodation Request section).

No manuals or notes are permitted at the desks during the exam. Only the test centre supplied tablets will be permitted in the exam room.

For paper exams, all answer selections MUST be “bubbled in” on the Scantron form by the candidate before the session time ends. Any answers not transferred by that time will receive a mark of zero.

The invigilators/proctors overseeing the exam have the authority to terminate an exam in the event the candidate is not following the rules for the exam or is causing a disturbance to other candidates. In the event an exam needs to be terminated, the candidate forfeits their exam fee and will score a zero on the exam module. In addition, the regulator and course provider may be notified of the candidate's actions.



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Consequences of cheating

The LLQP examination is a government owned CERTIFICATION examination; as such any attempt to cheat, release or distribute or publish the contents of the exam or any failure to follow the rules will be dealt with accordingly.

At the conclusion of the examination, the candidate must return the examination question book to the proctor (for in-person exams). If the book is not returned before leaving the examination centre, the candidate's examination will not be marked. The candidate may also be liable for the cost associated with creating a new examination.

Please also note that none of the exam information may be copied or removed from the testing centre/environment. Consequences of cheating may include a four (4) month suspension from writing the exam, registration fees for any subsequent exam sessions and possible the cost of creating a new set of examination questions. Cheating is defined as the misrepresentation by a candidate of his/her performance for the purpose of obtaining marks or recognition to which he/she is not entitled.

Actions which are considered cheating on an exam include but are not limited to:

  • copying from another candidate's work;
  • using materials not authorized for the exam;
  • collaborating with another candidate during an exam;
  • collusion, which means obtaining from or giving to another candidate unauthorized assistance in any subject;
  • falsification, which means modifying, without authorization, an examination paper, record, or report for the purpose of obtaining additional credit;
  • knowingly using, buying, selling, stealing, or soliciting any of the contents of a test/exam;
  • taking a test/exam for another candidate or permitting another candidate to take a test for oneself;
  • attempting to bribe an instructor or other employee to obtain a passing grade, or better grade on a test/exam, or to alter records for such grades.

All violations will be reported to the Licensing Division of the Provincial Regulator and may also be reported to your course provider.


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After the Exam

Scoring the Exam

Each exam is scored and the marks sent to the candidates and regulators as soon as possible after the exam session. Typically this is within 7 business days. Marks will be sent via e-mail to the candidate. Refunds will not be given for a new exam registration submitted prior to the release of the result for the same module.

Each question is scored as either correct (1 point) or wrong (0 points). The number of correct answers is then divided by the number of questions to obtain an exam score. No penalty is given for wrong answers. (i.e. 30 questions, 18 correct, 12 wrong... 18/30 = 60%)

The exam answer sheets are processed electronically once received at Durham College's LLQP office. The computer scanning equipment is supplied by a manufacture that is considered the "standard" for manufacturing of optical scanning equipment.

Each answer sheet is matched against the LLQP database to ensure the sheet is coded correctly for ID number, date, name, and module type and version. If a match is not made, the answer sheet cannot be scored automatically and manual intervention is required.

If the scanner cannot make a clear distinction of which answer the candidate chose, or if the candidate chose more than one answer for a question, or if the candidate did not choose an answer for a question the exam will not score automatically and manual intervention is required.

In the event the computer cannot score the exam, the answer sheet is reviewed and the questionable answers corrected manually.

  • If a question was not answered, it scores zero.
  • In the event of two answers where neither answer is clearly darker, a zero is scored.
  • In the event of a smudged answer, the answer that is more clearly indicated is chosen.

It is important to note that during the manual correction process, the correct answers for the exam are not available to the individual performing the corrections. Therefore the corrections are solely based on the appearance of the candidates answer sheet.

Once the manual corrections have been completed, the answer sheet is again processed electronically.



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Exam Marking

Modular Marking

  • All modules can be written on the same day, or spread over multiple days.
  • The exam will be marked in modules. A pass will require a score of 60% or higher on each of the four modules individually.
  • If you do not pass, you will only be required to rewrite the modules on which you failed to score 60% or higher.
  • If you do not pass one or more modules, you will know which areas of the LLQP you are weaker on.

This is the model for all exams written as of November 7, 2016.



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Appeals

If a candidate chooses to appeal an exam score, they must contact Durham College.

If the candidate wishes to challenge the questions or content of the exam, they will be referred to the provincial regulators.

We cannot change a score for "rounding", or add bonus points to compensate for any issues during the exam (i.e. noise from outside the exam room).



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Re-Marking an Exam

A candidate may request that their exam be re-marked manually. In this case, the answer sheet is re-marked by hand. Unless the answer sheet is damaged, or heavily smudged the likelihood of an altered score from a manual re-mark is very remote.

The re-mark is performed manually by verifying the answers selected to the answers provided by the provincial regulator. The question details are supplied by the regulators and verified before being released into the exam pool, as such we do not review the question content. However it is important to note that reports are generated monthly for the regulators indicating questions which have performed poorly and these questions are reviewed by the regulators.

If you wish to proceed with a re-mark of your exam you will need to e-mail LLQP.ADMIN@durhamcollege.ca

Please refer to the “Fees for additional Services Section” for the applicable fee.



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Re-write Policy

After a third unsuccessful attempt of an exam module, a candidate must wait 3 months between each additional attempt. After 5 attempts, the waiting period is 6 months for each additional rewrite. Should a candidate register for an exam and not attend, it will not count as an attempt but the exam fee will be forfeited.

The rewrite policy remains in effect for each candidate, even when they become recertified if necessary.

Candidates are notified via e-mail of their exam score, and when they are next eligible to book an additional attempt at that module if required. Candidates will receive this email notice normally within 7 business days of writing an exam module.

The score required to pass each provincial LLQP exam module is 60%. No rounding of marks is permitted, therefore you must score 60% or higher on each module in order to pass (i.e. 59.29% is not a pass).

This policy crosses provincial boundaries; therefore you may not simply attempt the exam in another province to circumvent the regulation.



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Applying to Other Provinces

If you already hold a licence and wish to become licensed in a province other than Ontario or N.B. you will need proof that you have passed the LLQP exam. This may be in the form of an official "Verification of Licence" from the provincial regulator in the province you are currently licensed in, or an "Official Mark" letter from Durham College.

If you wish an Official Mark letter from Durham College, please send an e-mail to LLQP.ADMIN@Durhamcollege.ca requesting a letter.Include the date you wrote the exam, and your current home address for the letters to be sent to. Note that we cannot send the letters directly to employers or provincial regulators.



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